Frequently Asked Questions
We specialize in a wide range of electronics, including smart phones, tablets, laptops, desktops, gaming consoles, and smart watches
Our expert technicians handle hardware upgrades, software issues, and virus removal.
While times vary based on complexity, most major repairs are completed the same day. Many are finished in under 60 minutes.
Yes, same-day service is available for most major device models depending on the specific issue and part availability
We specialize in water damage repair. We recommend bringing the device in as soon as possible for an assessment.
Yes, we work with a wide range of mobile devices and older models depending on part availability. If your device isn't listed, please contact us to see if we can help.
Absolutely. We offer free, transparent estimates. Our technicians will assess your device and provide a quote before proceeding with any work. We also offer written quotes for insurance purposes if required.
We offer a 90-day limited warranty on our repairs. Our warranty does not cover physical or water damage to the parts that were replaced. Please refer to our Warranty Policy for specific details.
We prioritize high-quality, genuine, and OEM-grade parts. If original parts are unavailable, we use trusted third-party components to ensure the best repair possible.
Yes, our repair pricing includes both the necessary replacement parts and the labor.
Yes, we work with other companies and organizations who require a higher volume of repairs. Please contact us for B2B pricing.
No, walk-ins are always welcome during business hours. For part availability and wait times it is recommended to call ahead.
We recommend backing up your data and personal accessories to help expedite the process.
Please bring any relevant chargers or accessories related to the issue.
We take data privacy very seriously and handle all devices with care. You can discuss data backup options with our technicians before service begins. For more information please see our Privacy and Service Policy.
We are located at The Forum at Olympia Parkway.
Our hours are Monday through Saturday from 9 AM to 8 PM, and Sunday from 12 PM to 6 PM.
Yes. You can inquire about your status by visiting the store, calling us, or emailing support@drphonez.co
We will notify you when the repair is ready. Please note that devices not picked up within 30 days may be considered abandoned.