—----------------------------START OF TERMS & CONDITIONS—--------------------------


LUIS A ALEMAN JR MOONMAN LABS DBA Dr. Phonez - Terms and Conditions

Last Updated Date: Jan 15, 2026

These Terms and Conditions ("Terms") govern your use of the services provided by LUIS A ALEMAN JR MOONMAN LABS DBA Dr. Phonez ("we," "us," or "our"), including our website, in-store services, and any related communications. By using our services, you agree to be bound by these Terms.

1. Services Provided

We provide cellphone and electronic device repair services. We will diagnose the/ problem with your device and provide you with an estimate for the repair. We will only perform the repair if you approve the estimate.

2. Estimates and Payment

Estimates are provided based on our initial assessment of the device. The actual cost of the repair may vary if additional issues are discovered during the repair process. We will notify you of any changes to the estimate and obtain your approval before proceeding. Approval can be provided in writing or verbally.
Payment is due upon completion of the repair. 
A diagnostic fee may be charged if you decline the repair after we have diagnosed the problem. This fee covers the time and expertise involved in diagnosing the issue.

3. Data Loss

Important: You are solely responsible for backing up your data before bringing your device in for repair. We are not responsible for any data loss that may occur during the repair process.
While we take precautions to protect your data, we cannot guarantee that your data will not be lost or corrupted.

4. Warranty

We offer a 90-day limited warranty on its repair services.

The warranty does not cover physical damage or water damage to parts that have been replaced. Additional terms, conditions, and exclusions may apply as described in our Warranty Policy.

Customers seeking warranty service must return the device to us with proof of purchase or repair.

Replacement parts not supplied by us are not covered by the Dr. Phonez Limited Shop Warranty unless otherwise expressly stated or covered by the part manufacturer's warranty.

5. Limitation of Liability

To the fullest extent permitted by applicable law, our liability for any damages arising out of or relating to our services is limited to the amount you paid for the repair.
We are not liable for any indirect, incidental, consequential, or punitive damages, including but not limited to lost profits, lost data, or loss of use of your device.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

6. Abandoned Devices

In consideration of our limited storage capacity, we retain devices for up to 30 days after notifying the customer that the device is ready for pickup. If the customer does not collect the device or communicate with us within this period, we may consider the device abandoned.

We reserve the right to sell an abandoned device to recover service costs and parts, or to recycle it if it is non-functional.

After the initial 30-day period, we cannot guarantee the preservation of the device. If pickup is scheduled beyond 30 days, a monthly storage fee of $25 may be applied. Customers are responsible for arranging timely pickup or coordinating storage arrangements with us.

7. SMS/Text Messaging

We use SMS/text messaging through our point-of-sale (POS), to communicate with you regarding appointment reminders, repair updates, and, with your express consent, occasional promotional offers relevant to your device or repair history.

  • Consent: By providing your mobile phone number and opting in to receive SMS messages from us, you consent to receive text messages from LUIS A ALEMAN JR MOONMAN LABS DBA Dr. Phonez for the specified purposes. You may provide consent verbally
  • Opt-Out: You can opt out of receiving SMS messages at any time by replying "STOP" to any message you receive from us. Doing so will remove you from all SMS campaigns managed through our POS provider.
  • For Help: Reply HELP or contact us at (210) 566-2020 or support@drphonez.co.
  • Message Frequency: Message frequency varies. You will primarily receive messages related to scheduled appointments and updates on the status of your repairs. We will send promotional messages sparingly and only to those who have explicitly opted in.
  • Message and Data Rates May Apply: Message and data rates may apply. Check with your mobile carrier for details.
  • 10DLC Compliance: We are committed to complying with all applicable 10DLC (10-Digit Long Code) regulations and guidelines through SMS services.
  • Permitted Message Types: We only send the following types of SMS messages:
  • Appointment Reminders: Notifications about upcoming scheduled appointments.
  • Repair Updates: Updates on the status of your device repair (e.g., diagnostic complete, parts ordered, repair completed).
  • Missed call: If we miss a call from you, we’ll drop you a message 
  • Review request: If we have completed a repair, we request you share your feedback on our Google profile. 
  • No Sharing of Information: We will not share your mobile number with any third party for their own marketing purposes.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of TX without regard to its conflict of law principles.

9. Dispute Resolution

Any dispute arising out of or relating to these Terms shall be resolved by relevant regulations in TX.

10. Entire Agreement

These Terms constitute the entire agreement between you and us relating to our services and supersede all prior or contemporaneous communications and proposals, whether oral or written.

11. Online Purchases, Payments, Returns, Exchanges, and Shipping

We offer products for sale through our website. All online purchases are subject to the following terms:

  • Payment: Orders under $1,000 accept major credit/debit cards. Orders over $1,000 require wire transfer or check/money order. Incorrect payment selection may result in cancellation and a 5% non-refundable fee.
  • Returns: Faulty items may be returned within 30 days, subject to a 5% non-refundable bank fee. Non-faulty returns incur a 20% restocking fee plus the 5% bank fee. Customers pay for return shipping, and RMA approval is required.
  • Exchanges: Exchanges are allowed within 30 days with RMA approval. Additional charges apply only if the replacement costs more. Customers pay return shipping.
  • Billing and Shipping: Billing and shipping addresses must be accurate and verified. Hotel deliveries are not accepted and may be canceled with a 5% non-refundable fee.
  • Shipping Guidelines: Service-device shipping follows the mail-in form instructions. Customers are responsible for uninsured shipping damage and risks associated with generic packaging. Customer-provided labels must include any desired insurance. Orders where the purchase amount is less than the shipping cost may be canceled with notification.

12. Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.

13. Changes to These Terms

We may update these Terms from time to time. We will post any changes on our website and update the "Last Updated Date" at the top of this document. Your continued use of our services after the posting of changes constitutes your acceptance of the updated Terms.

14. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

LUIS A ALEMAN JR MOONMAN LABS DBA Dr. Phonez
11711 WALLSTREET APT 8307 SAN ANTONIO, TX 78230
(210) 566-2020
support@drphonez.co